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Prices Paid: Buying & Leasing Experiences Honda Odyssey Prices Paid and Buying Experience
24381 messages, Last post on Dec 05, 2009 at 9:37 AM
You are in the Prices Paid: Buying & Leasing Experiences Forum. Your Hosts are car_man & kyfdx
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Replying to: crakr (Apr 05, 2005 6:26 pm) Can you tell me who dealer was? I'm also on LI. And are you happy with the navigation? Is it worth the money? Anything you particularly like or dislike? Much appreciated. Michelle
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Replying to: rniewijk (Apr 05, 2005 12:12 pm) Just picked up my EX-L RES this week and could not be happier. Paid 31,400 and they had it in stock. Great experience in the western burbs. 
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 Reading just a few messages, I cant believe what I am reading about how obsessed you all seem to be with price. Yes, I get it, we all want a 'good deal'. But that all depends on what your perception of a 'good deal' is. Thats entirely up to you to decide, and not the reason for this post. The reason for this post it to put in a plea on behalf of all of the sales people out there, the vast majority of them who just go to work to pay their bills, just like we all do. I have a very very close friend who has been selling Hondas for almost 5 years now, and has some of the best customer service skills and product knowledge I have ever experienced. He just gives the customer all of the information they request, and usually more than that, and will never use the old tired, cliched lines we are all used to. He often says that he will spend on average one and a half hours with a customer, often longer if its a complex vehicle with DVD and navigation systems, and his single biggest frustration is when the customer turns around and offers below invoice, expecting that after all of his effort and service, that he will end up working for what is called a 'mini' commission, which at his dealership is $100 GROSS. I read these posts and cant believe that any of you, myself included would want to put ourselves through what car salespeople have to go through with many of their customers. How many of you are in service industries and work for a combination base hourly plus commission, or straight commission? Some of you? Well, then how many of you have a product that someone can research online, and within three minutes find out invoice, holdback (which no sales person gets paid a commission on), and every other expense that goes into making and marketing your product, and then have your customer show up, spend one hour, two hours, or three hours receiveing fantastic customer service and then they offer you what that product cost to make, or a fraction over that? None of you , unless you sell cars. Once again, whatever you consider a 'good deal', is your own perception, however, give the people you are dealing with a break, allow them the same professional courtesy you expect from your customers and employers, allow that sales person to make a living. The vast majority are good, honest, hardworking people, just like yourself, it just so happens a few of them are jerks, just like those few people in your company are jerks. Every company/organization has them. Disclaimer : I AM NOT a car salesperson, just someone who wants everyone to make a fair and decent living, and receive a fair reward for a job well done.
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Replying to: irishelvis (Apr 08, 2005 11:25 am)
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Replying to: nzlusa (Apr 08, 2005 1:08 pm)
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Replying to: liujn (Apr 08, 2005 1:50 pm) |
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Replying to: nzlusa (Apr 08, 2005 1:08 pm) |
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Replying to: michellek3 (Apr 08, 2005 7:26 am) |
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Replying to: nzlusa (Apr 08, 2005 1:08 pm) You mention in worse case scenarios they might only make $100 (which I doubt) for 1.5 hours work... Well, even that seems a bit much for a job which does not require a college education or manual labor. |
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