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Prices Paid: Buying & Leasing Experiences Honda Odyssey Prices Paid and Buying Experience
24362 messages, Last post on Dec 02, 2009 at 3:01 PM
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Ourisman Honda serves people in the Maryland, Pennsylvania, New Jersey, D.C., Delaware, Virginia area. I live in Philadelphia. After reading a post on this board about a good price at Ourisman on a Honda Odyssey EX-L in April, I decided to give them a call. I gave the information to one of the sales reps. I gave him the information and asked him if he could match the price. He said yes. I directly asked him if that price included destination, (and about 6-8 times asked him this same question thereafter). He unequivocably said YES. We went over every detail of the price down to the penny of the OTD price. I then went on to ask about another level model. He said he needed to talk with his manager about that level (with DVD Res). When he came back he had completely different numbers than he had given previously for BOTH cars. Seems that Ourisman automatocally adds on something callled a Protection Package for which they charge $995. When I said I was not interested in that package, he said that all the cars come with it. When I pushed him further, he said that all the EX-L DVD's have it and that they won't be getting any new ones, but that he could get a EX-L without it. We went back over the numbers again, and got back to the original price he had offered. We went line by line, again, and dollar by dollar, again, to get the OTD price. We agreed down to the penny. I said, OK, please send it to me in an email. I waited on the line until he sent the email. He tried to get off the phone after he sent it and said I could call him back if I had any questions. I asked him to wait until I could verify that the email had the correct prices. When I opened it up, there wasn't a number in the quote for the EX-L that I recognized. He had gone about $50 lower in the "base" price, but then added on $670 for the destination fee that he PROMISED was already included in the price previously. So overall upped the price by over $620. AND, he added in the $995 protection package! I immediately pointed out his error. And he said, could you hold for a minute? Of course the minute turned to 15 minutes (my whole time with the dealership was over 2 hours) and he came back and said, "Yeahhhhh, ummmmm, my manager said no." Excuse me? "My manager said that because you're not buying the protection package I can't give you that price." I asked to speak to his manager. The manager basically told me that the salesperson had said he told me it didn't include destination charge. I said he was lying, and the manager said he would "talk to him". I asked to speak to the manager's manager, over the whole dealership. That manager basically said that he had worked with this guy for over six months and why would he have a reason to lie? And that he "believed both of us" and that he was "very sorry". So two hours later, I come up with nothing but a a sorry manager. If you choose to shop at Ourisman, please know that they not only have salespeople who operate based on deception, but that this is condoned at the very highest levels. Make sure you ask about their Protection Package (also known as Appearance Package) and make sure that they have cars actually available *without it* if you don't want it (or don't want to pay for it). If you go in to the dealership, make sure they actually *show* you the car you will get, and that it doesn't have the Protection Package items included, before you start your paperwork and get socked. GET IN WRITING that the destination fee is included when you get your original quote - seems basic, and I was trying to do this, but when the rubber hit the road, they had lied about it. Get in writing the OTD (Out The Door) price in a quote - literally, as soon as they say it to you. Have them itemize every fee, every possible thing that you could be charged, in writing. Don't let them waste your time, lie to you and play with your emotions like they did mine. I hope my experience will help someone out... if you choose to shop at Ourisman, do so at your own risk.
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Replying to: minivan6 (Jun 23, 2009 12:38 pm) |
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Hi, I have the following quote for an EX-L in the tri-state area. EX-L : $29,150 OTD includes tax (7% Philadelphia), title, license (registration), destination fee, doc fees, wheel locks, pinstrip, mud flaps I am going crazy - is this a good price?? I know that by going to Boston or Chicago I could get a better price, but is this good for my area? If I brought a Boston or Chicago quote to a dealer around here, would they laugh at me? Please give input - need to make decision soon. Thanks!
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Replying to: odyssey0909 (Jun 23, 2009 12:55 pm) Fisrtly I won't even spend time on the phone with sales people. I will mostly back and forth in emails. Secondly, if they said their cars all have Protection Package, then I will ask them to trade one in from another dealer WITHOUT the protection package since not willing to buy this thing. After I emailed at least 10 dealers and put all offers in spreadsheet to sort them out, then I will pickup the phone start calling the best offer. I will also keep contacting the 2nd best offer as a lifesaver in case the best one isn't working somewhere before signing the deal. |
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What do you guys think of the price, this was the last price I got from shopping around here in my area. Sale $24,438 with after mkt dvd 9.5in 2 hd/sets TAX $1710.66 DMV $354 DOC $199 tire Tax 7.50 Total $26709.16 |
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Replying to: odyssey0909 (Jun 23, 2009 12:55 pm) I think you need to deal with all dealerships in emails instead. I purchased at Ourisman Honda without any hassles. The salesperson I dealt with was the best salesperson I'd met so far. The price quotes: you'll need to ask quotes from different dealerships in order to bargain with them (definitely in emails). The salesperson I dealt with: Mr. Richard Sears (honest, enthusiastic, no gimmick). I won't recommend anyone else besides him. I asked him for fixed prices (OTD) before I went purchased my new car both in emails and phones. For protection package: Without having any pressure, I got it after I purchased the car (half price for overcoated protection) since I wanted my car to look nice and new all the time. If you need references, ask me and give me your email. I'll forward you all the info. Thanks! |
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Replying to: venkat23 (Jun 23, 2009 7:32 am) |
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I have been working on buying an Odyssey for the last few days via email, need your input for this offer, EXL at OTD $27,500. Is it good or the price could still be lower? Thanks, Sam
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Replying to: moorthi (Jun 23, 2009 12:11 pm) |
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Replying to: nagogami (Jun 20, 2009 8:29 am) |
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