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Prices Paid: Buying & Leasing Experiences Honda Odyssey Prices Paid and Buying Experience
24380 messages, Last post on Dec 05, 2009 at 5:58 AM
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I had a horrible experience at Riverside Honda. It was the worst car shopping experience I’ve ever had and I had purchased 8 new vehicles in the past. What's worse than getting a specific quote from the internet sales department and then driving 1 1/2 hours there to find out they cannot honor the price? I believe I had done everything I could to avoid this from happening but it still happened. This is what happened. I was getting internet quotes from various dealerships for a quote on EXL w/o Nav and Res. 7/31 Riverside Honda replied with a quote of $26768 8/4 After doing more research, I've decided that I'd like to get additional accessories including Cargo Net, Cargo Tray and the Day and Night Mirror 8/4 Riverside Honda confirmed they would be able to honor the price of $26768 including all the accessories 8/24 I was going to be out on vacation for a week. Riverside Honda confirmed the price and there were 2 vehicles that match the color of my choice and they would be able to sell it to me after I came back from vacation if the vehicles are still available. I told them I would call back on 9/2 to see if they still have the vehicles in stock. 9/2 Riverside Honda confirmed on the phone and in emails that they have 2 vehicles available and would hold it for me. I made an appointment to go see at 3pm. When I get to the dealership, the internet sales person greeted me and handed me over to another sales person who does not belong to the internet sales department. He showed us the vehicle which was exactly what we wanted. We went inside to fill up forms and he confirmed the price with the internet sales person. He then turned in the forms/price sheet to the "desk" and that was when he came back and told us they could not "do it" for the price. The sales person came back and asked us whether we would be willing to pay for warranty at 10% of the car price (way too high) and we said no. He asked if we would be willing to “give up” the accessories. He said that they would be losing way too much money because Honda had increased the cost on all new vehicles. He said the internet sales person did not check the price carefully enough and had made an offer they could not meet. I told him nicely that this was the price we were quoted. I did not ask for anything more than what I was offered. I confirmed it so many times before I came in and I could not understand how this could be happening. Later I actually gave in and said that I would buy the car if they include only the Day/Night auto mirror. The answer is No, they could not put in ANY accessory at all. I asked to speak to the internet sales person who I got the quote from but the floor sales person said the internet sales person could not do anything anyway. At this time, nobody from the dealership apologized or tried to work with us. It’s pretty much “take it or leave it.” It’s pretty much “I gave you a bad quote but that was just too bad.” I got into my car and called the internet sales person. She promised to make some phone calls to see “what she could do.” After 15 min I called her back and she said “Sorry. I should’ve checked the price before I quoted you, but at this time there is nothing much I could do for you.” I was getting very frustrated and decided to go back to the lobby to talk to a general manager. After waiting for 1 hour, the internet sales manager came out and basically said the same thing that they could not be losing money and therefore would not be able to include any of the accessories in the deal. If we want the car, we have to pay for the same price that was quoted without the accessories. He understood the quote was supposed to include all the accessories but they just could not sell the car with such a big loss. I was able to find the day/night auto mirror for $150 from Honda manufacture after only 1 min of search online. So, for $150, Riverside Honda decided to blow away a customer who had came 1 ½ hours to them because of a quote they offered. 
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Replying to: totoro (Sep 02, 2006 8:56 pm) Even given the distance you drove (or, perhaps, especially given the distance), I cannot understand why you invested one more minute of your time once it was clear that they were welching on the deal. I always bolt at the first sign of any type of underhandedness.
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I am in search for a Odyssey EX or EXL and so far no one in this town (only been trying for 24 hours) has been willing to give me a quote online. I am willing to play hardball and will drive to Richmond, VA if necessary. My neighbor said their friend sold them a Honda at invoice but from what I understand on this site, that isn't such a great deal. Any suggestions? My husband and I plan to test drive one tomorrow (at the dealer who claims that the color I want isn't on the lot but they have 2 on their internet inventory - so far not impressed with this dealership). We are paying cash and won't be doing a trade in (our last car will be totaled due to the recent rains!). Another dealer said they have a $3000 cash discount(suppose to end on the 4th but "may be extended" - is that dealer specific? and if so how do I handle that when I ask for the bottom line price (would 3K be about invoice?). Thank you! Sue Any tips is greatly appreciated. This site is awsome!
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Replying to: twofurrykids (Sep 03, 2006 2:15 pm) I follow this thread and can't recall any recent posts about prices in your area. Would suggest you expand your internet price quote search area and send out some more emails.
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Replying to: rusch (Aug 30, 2006 9:00 am) There are VERY few Honda dealers willing to sell for that low price. 
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Replying to: cccompson (Sep 03, 2006 5:21 pm) How about an EXL? |
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Replying to: cccompson (Sep 03, 2006 8:02 am) |
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2006 Touring w/ NAVI Silver Pearl Metallic Black leather roofrack cross bars mud/splash guard wheel locks $34,000.00 even plus tax & fees. Bought Friday night, drove 80 miles out to Stockton, CA. Hassel free transaction. Emailed Honda dealers within 100 miles asking for quote. Took lowest quoted price from round 1 and resend it out to have dealers match or beat. Took round 2 lowest price and did the same. Took round 3 lowest price, and send it out on Friday morning. Was anxious to get the van for the weekend, so started calling, Stockton Honda gave me quote of $34,000.00 including the dealer installed accessories. I confirmed that they do have the car, tell them to hold it. Got off work, took my check book, go their  7:30pm, and drove home that night with a brand spanking awesome Odyssey, it got 10 miles on ODO, and was build 07-2006, and got on the dealers lot on 08-24-06. This was the best deal I could find in the SF Bay Area. No other dealers could come close, of course, over the weekend, all the other dealers started calling to see if I'm still interested, when I told them the price I bought, they thought it was a great deal, too. Althought most of them won't believe me, thought i was still negotiating or some kind of negotiating tactic. One dealer, almost got me in the dealership, was $260 above Stockton Honda's quote, but was like 5 miles from my house, I said, it might be worth it. So emailed the sales guy, but he never got back to me, I called him, and he told him, it's without dealer-installed accessories, and they were already installed, etc.. So I still said fine, when can I pick it up, he said he don't have it, he has a regulard Touring, but no NAVI. I was so pissed, that I said thank you for you time, and hung up the phone. That's when I called Stockton Honda and got the best deal. I'll be out and about enjoying the new ride. -InCognito in Odyssey
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