Last post on May 12, 2013 at 11:00 AM
You are in the Chrysler Town & Country/Dodge Grand Caravan
What is this discussion about?
Chrysler Town and Country, Dodge Caravan, Plymouth Voyager, Chrysler Grand Voyager, Dodge Grand Caravan, Transmission, Van
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#820 of 2067 To chryslerjunk
Jun 17, 2005 (1:40 pm)
Did you ever get anywhere? Read my message #819.
I have a 2003 Chrysler Town & Country with 31,000 miles and 22 months in service. At first the dealer tried to tell me that failure to shift into reverse and rough shifting during acceleration was normal for Chrysler T&C. Two tranmission rebuilds later, one at 7500 miles and the other at 31,000 miles, and I am still have no confidence that there won't be more rebuilds in the future. This transmission continues to tear itself up. No rough driving, no towing, just my wife driving in town mostly. Chrysler's response is that I don't need to worry the warranty is for 7 years/70K, but I didn't pay $38,000 to have a vehicle that needs a transmission rebuilt every year. I am initiating a claim against Chrysler through an attorney. You may want to consider getting your vehicle into the repair shop until they find the problem. You need to pursue the repair before you can have a case. I suspect Chrysler still has a design problem with these tranmissions.
#821 of 2067 Re: 2002 T&C Tranny [jg2]
Jun 17, 2005 (2:53 pm)
That part of the repair is rightfully not covered under the 7/100,000 warranty. However, there is NO WAY that the uncovered portion of the repair should cost that much. Your stealership is just trying to recoup what he "lost" on the warranty portion of the job. How did the bill break down the parts and labor? 4 hours labor, $100 in parts, for a 1 hour job at most?, or did they even break it down in writing? And why would a 2002 need new cooler lines anyway?
#822 of 2067 Re: To chryslerjunk [jg2]
Jun 17, 2005 (8:47 pm)
Two down, one to go and then you can hit them with the lemon law I think. Unless there is a time limit.
#823 of 2067 Re: To chryslerjunk [jg2]
Jun 18, 2005 (6:55 am)
There are thousands of Chrysler automatic transmissions that are NOT having this problem, so it's not a design problem.
My recommendation is to find another dealer. I think you have a dealer problem.
#824 of 2067 Re: 2002 T&C Tranny [97xpresso]
Jun 18, 2005 (7:57 am)
The lines needed changing because they said they needed to be changed. I saved them.
The breakdown of the cost was $328 labor, and $140 in parts. Are you serious that this is a one hour job?
I questioned that myself, and they said that they have to take off the bumper and all kinds of other crap in order to get to the lines.
Aside from calling the dealer to get a 'quote,' is there any public documentation available to show the 'normal' costs associated with this type of repair?
#825 of 2067 Re: 2002 T&C Tranny [97xpresso]
Jun 18, 2005 (8:57 am)
I called 3 different dealers, including the one that did the repair. The quotes were from $160-$234 plus tax.
Right now I am drafting a letter to the dealership president, and sending a copy to my State Attorney General's office.
I am asking for full restitution. Let's see what they will do.
#826 of 2067 Re: 2002 T&C Tranny [jg2]
Jun 18, 2005 (1:31 pm)
That's amazing, the dealer that soaked you gave you a lower quote over the phone. I guess it's a five star dealer? I would also send copies to Chrysler Customer Care in Auburn MI. Good luck.
#827 of 2067 Re: 2002 T&C Tranny [jg2]
Jun 18, 2005 (8:08 pm)
Did the dealer give you a technical reason why the cooling lines needed to be changed?
#828 of 2067 Re: 2002 T&C Tranny [dustyk]
Jun 19, 2005 (8:36 am)
97-expresso: Of course it was a 5 star dealer. That is why they charge 5 star prices.
Dusty: they said they were leaking.
Thanks to all for their information and support.
#829 of 2067 1997 T&C leaking transmission fluid and engine question
Jun 19, 2005 (9:20 am)
Okay bought a 1997 T&C used with 111000 miles. Had the dealership look it over, brake job, transmission flush, cooler line replacement, coolant system flush, injector cleaning. Now it runs like a champ. BUT, transmission fluid is leaking and when driving over 80 mph and then accelerating a slight grinding sensation is heard. I'm concerned I might have a transmission rebuild in my future. What do you guys think?