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Vans & Minivans Mazda MPV Mazda MPV
8192 messages, Last post on Nov 25, 2009 at 7:01 PM
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I bought a brand new 2001 MPV at your dealer Dufferin Mazda. At the same time, the dealer also sold me at $600 a life time rust protection program. During annual check of last year, the dealer found rust on my car and then point me to the provider of the coating product. Eventually, I got a written letter from the provider after their own check, saying no their product had been applied onto my car. The rust protection company was the provider, and they didn't provide the rust protection? They owe you a refund on whatever their take was from the dealership. Sue them in small claims if they do not reimburse you. Permaplate is the party you should go after. Might try calling the BBB as well. |
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I have been deceived by a Mazda dealer for years. I complained the case to Mazda Canada but no response. Second time I started with info request about a book so I built a connection with it, then I asked for help to deal with the dealer. But it quickly turned me off. See the communication between it and me. Did any one have similar experience and an idea how to have the dealer to compensate my loss? The following is the communication between (in a reverse order); and all email addresses and phone numbers are removed according to the policies here. --------------------------------------------------------------------------------- ------------------------------------- Subject: RE: General Inquiries [INTR:076385] Date: Thu, 29 Oct 2009 06:28:00 -0700 Hello Mr. Jiang, Upon reviewing your correspondence, it is regrettable to be informed of your negative experiences with Manpreet Moti. We appreciate any feedback our customers have about Mazda dealerships and we do review each concern carefully with the dealership's Management, however, matters between yourself and the dealership must be resolved with the dealership. We can review your feedback internally, but to have a matter addressed, you will need to address it with the dealership. Further, if your concerns are regarding a dealership which no longer exists, then we are unable to review further, as there is no one to review with, nor can there be any improvements made since the dealership is no longer in existance. Should you have any feedback with regards to your current dealings with Yorkdale Dufferin Mazda, we would be pleased to have you share this with us. Our reviews are internal with the dealership and as such, your matters will still need to be addressed directly with the dealership, but we appreciate your feedback. Regards, Mazda Canada Inc. Subject : RE: General Inquiries [INTR:076385] Date : Thu, 29 Oct 2009 04:08:23 GMT Dear Mr. Mazda, I can understand your dealerships are not your subsidiary companies. But are there any regulations to regulate their behaviors especially when come to your consumers? I doubt the change of ownership of Dufferin Mazda dealership is just a game to evade its responsibility. Why does it continuously check my car every year without notice of this change? They promised they would contact the PermaPlate (provider of antirust coating material) and let PermaPlate send a person to my garage to fix the rust when they found the rust. Later, manager Manpreet Moti always said she would contact their person inside PermaPlate to resolve my case. Every time when I finally reached her, she always said 'busy busy' and promised would call me back very soon, even once said within 15 mins, but she never did even once. She asked me all documents and personal info every time but never gave me any words in written.. Moreover she used to suddenly hang up the line claiming I was recording the talk. She never responded to my messages and emails. She never picked up my call before my several attempt and hours' waiting on line. Do you accept this kind of dealers as your terminal sensors to your customers? Do you acknowledge these fraud and rascal behaviors? Will you still just await there and see how this evolves on? Wish you do somethings to protect your image. James Jiang Subject: RE: General Inquiries [INTR:076385] Date: Tue, 27 Oct 2009 11:19:29 -0700 Hello Mr. Jiang, Unfortunately, we are unable to provide information regarding Dufferin Mazda due to privacy regulations and we are unable to forward your concerns to Dufferin Mazda, as we no longer have any ties with them. Further, please note that Mazda dealerships are independently owned and operated. Regards, Mazda Canada Inc. ---- Original Message ---- Subject : RE: General Inquiries [INTR:076385] Date : Tue, 27 Oct 2009 17:53:30 GMT Thank you, Sir. Please provide me some info about your dealer Dufferin Mazda, like owner name, phone number or email, so I can contact him or her. Or forward my message to him or her, let him or her contact me. We like this car. We brought life time rust program and life time oil change and maintenance program for the car as well. Please help to solve the case so we could still consider Mazda next choice and recommend to friends. James Subject: RE: General Inquiries [INTR:076385] Date: Tue, 27 Oct 2009 06:53:49 -0700 Hello Mr. Jiang, It is regrettable to be informed of your situation with the rust protection. Unfortunately, Mazda Canada does not offer any form of additional rust protection or coverage and would not have any information on this. You would have to review with the rust protection company and the Management at Yorkdale Dufferin Mazda. We recommend your direct contact with the General Manager, Mr. Subhojit Das (people call him Das) at XXX-XXX-XXXX, as he would be in the best position to determine if Yorkdale Dufferin Mazda is able to assist you. We can confirm that Yorkdale Dufferin Mazda is under different ownership and Management than Dufferin Mazda and as such, records belonging to Dufferin Mazda are likely unavailable to Yorkdale Dufferin Mazda. Regards, Mazda Canada Inc. ---- Original Message ---- Subject : RE: General Inquiries [INTR:076385] Date : Fri, 23 Oct 2009 20:26:28 GMT Thank you, sir. I will contact them for the book. Here is another issue. To simplify it is: I brought a brand new 2001 MPV at your dealer Dufferin Mazda. At the same time, the dealer also sold me at $600 a life time rust protection program. During annual check of last year, the dealer found rust on my car and then point me to the provider of the coating product. Eventually, I got a written letter from the provider after their own check, saying no their product had been applied onto my car. Now the dealer says that the owner changed and cannot find any records about the application of the product, and refuses to issue any paper as required by the provider, neither do anything to fix the rust. Right now, the dealer has a new name Yorkdale Dufferin Mazda. The others are same. Can you tell me what should I do and what can you do? James Jiang Subject: RE: General Inquiries [INTR:076385] Date: Fri, 23 Oct 2009 12:05:35 -0700 Hello Mr. Jiang, To locate your nearest Mazda dealership, please visit: http://mazda.ca/eng/dealers/dealerlocator.asp. Based on the provided postal code, your nearest dealership is Scarboro Mazda. Speak to the Parts Department. Regards, Mazda Canada Inc. ---- Original Message ---- Subject : RE: General Inquiries [INTR:076385] Date : Fri, 23 Oct 2009 18:56:43 GMT Hello Sir, I have attempted several places but nothing found. I am living at M2J (postal code). Can you tell me where (Address and phone number) I can purchase it for my 2001 MPV LX ? Thank you. James Jiang Subject: RE: General Inquiries [INTR:076385 |
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Replying to: sm00ve (Jun 06, 2009 6:18 pm) BTW so far the shift problem was fixed adequately by a software flash done for free by the dealer [after we found out abt it from a private owner - Mazda NEVER notified us!!!!] & the throttle position sensor cut out the engine but didn't give a code on either of my code readers [check engine light stayed OFF] had to use old fashioned reasoning & experimenting to get the hint it was the problem. The truely idiotic spark coil seals, that allow water in the plug well & short out the spark, were replaced by reasonable priced coils I got from ebay that have a [heaven forbid!] normal, rational, effective seal that prevents water entry.. the factory system is so utterly idiotic it beggars the mind.. they actually designed in a VENT!! which, of course allows water & particularly atomized water or steam from hot engine in rainstorm to enter & trash the spark [see my other posts] I'd advise NEVER use OEM coils unless they've improved the design. In any case, good luck! Cheers, BK |
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Replying to: tcc21 (May 02, 2009 10:35 am) Our 2004 MPV appears to have litle if any rust - the chanel in the bottom of the sliding door opening has a rather silly plastic drain plug w/a tiny flap that is easily stopped up to the point of uselessness - easy to remove, once you find it, [front of the chanel] to stop water accumulating & sloshing there... & we have NO aftermarket so-called "corrosion prevention" system.. Cheers, BK |
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My 2002 MPV has served me well but the miles are high and I'm beginning to look for a replacement. If there were such a thing as a new MPV, I'd buy one in a heartbeat. Since there isn't: What the closest thing to an MPV now? I have tried a Kia Rondo, Toyota Highlander; looked at Mazda5. Nothing comes close yet -- especially in hitting the "sweet spot" for size, utility and flat-floor capability with 2nd row seats removed. Suggestions?
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Replying to: bridgewaterguy (Nov 24, 2009 2:10 pm)
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Replying to: jipster (Nov 24, 2009 4:48 pm)
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Replying to: budmantom (Nov 24, 2009 5:29 pm) |
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| I have a 2003 MPV and wanted to replace the burned out light in the rear heater/AC control panel in the back area. Found out you cannot replace the bulb in it. You need to BUY A WHOLE NEW ASSEMBLY for $170 - part only!!! Another dumb thing about these great little minivans! I'm not sold on the 'quality' aspect of these. I have 130K miles on mine and there have been some quirky things thru the years; the tranny, the catalytic converter going out, the water problems with a poor design of the coils/spark plug covers, bulb replacement issues - rear license plate - tear door apart to replace! Front suspension total replacement. Etc, Etc. Sorry, I'm not a believer in 'bring back the MPV to USA motto. I had two Dodge Caravans in the 90's and they were similar in quality to this unit overall. Oh yes, the premature rusting of the front door on the bottom and around the rear wheel wells! | |
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