Last post on Dec 14, 2011 at 12:46 PM
You are in the Mazda MPV
What is this discussion about?
Mazda MPV, Van
Dec 05, 2003 (12:52 pm)
I'm with you. Like you, I'm even willing to give them the benefit of the doubt (*warily* though) regarding tranny damage, but only because I personally haven't experienced it (no offense intended to those who have, but I have to go on what I personally know about the issue, ultimately). Unfortunately, the descriptions here and elsewhere raise a plausibility problem with Mazda's claim.
The official statements we've seen to date are too "thin" to be credible. You want to claim that this hard shifting bit doesn't damage transmissions ? I'm sorry, that's VERY hard to believe, show me your evidence. If it's really that cut and dried, there should be no risk in doing so.
Otherwise, sorry again, your motivations become suspect. That's where the offensiveness begins, in my opinion. It seems like we're being sold for stupid, or ignorant, or both, to date.
There's all kinds of facts they could offer to help us understand the issue. How frequently does this seem to happen ? What are the risks to the transmission ? How do they know ? What should people do to report a problem ? Under what circumstances should owners report a problem ? What symptoms do people typically report ? Are there any workarounds available ? Who is working the problem at Mazda ? How high a priority is this for them ? When do they think they'll have a fix ? How about a statement of committment to the product from a heavy-weight manager ?
Come on, guys, we're talking - t r a n s m i s s i o n s - here!
Determining which of these bits are "safe" is not my expertise, but any of these points would help relieve worry and frustration. They have experts in PR and customer service who have the training and skills to make this happen. I understand the desire to not trumpet this to all the world. But you have to respond to your customers in need with more than some boiler-plate mumbo jumbo. (The latest statement touched on a couple of these points, but not in a credible fashion, in my opinion).
Sadly, I think your point on people indicating they're going with a different brand is what it will take.
When they first brought out the MPV, I really liked the design, but because we tow a small pop-top camper at altitude where power is down, I wasn't willing to buy one at first.
I did call and inquire about the prospects of a bigger engine though. I'm not saying that my call made the difference, but enough calls might have (as did some unfriendly press coverage). Mazda responded with a bigger engine - the one they should have used in the first place given the competition at the time (with all due to respect to you 2000-01 owners out there, of course).
So perhaps there's hope. Mazda might be one of those manufacturers that "learns slowly".
Time will tell...
#7093 of 8223 Words from Mazda
Dec 05, 2003 (2:53 pm)
I recently wrote to Mazda via their Web Site and expressed my frustration at the lack of a fix for this problem after months and months have now gone by. I also threw out the extended warranty idea to see what they would say. Here's their response in a nutshell -
Don't bother me with this question. Call your local Mazda service manager with regards to this and he will have the latest info regarding the fix or timeline.(His standard response - They know about it. They have their best people on it. When they have the answers, I'll be the first to know.) And as far as that extended warranty thing ... fuhhgetaboutit.
This specific dealership has 8 known cases similar to mine waiting for the magical fix. I didn't ask for sales numbers so I don't know what the percentages are but I just figured that I would throw it out there as some people were discussing this earlier.
Dec 05, 2003 (3:35 pm)
haven't posted here in a while, FYI my '02 LX has 16,000 miles and ZERO problems (other than had to replace the windshield from a rock hit). If I could get it away from my wife for a couple weeks, I would give you an MPG update. I love the 3.0 duratec and 5 speed tranny, a superb drive train.
#7095 of 8223 JOhn is a Happy GUy
Dec 05, 2003 (4:10 pm)
John does not have a tranny problem. Why didn't Mazda swap John's TCM with the MPV with hard-shift and see what happens? If it is the TCM then John will have a proble and the guy with the problem hard shift will be smiling.
#7096 of 8223 update from me
Dec 05, 2003 (4:26 pm)
I got the van back tonight only because I did not want a rental for as long as it will take. The dealer has offered that at anytime if I do not feel safe, I can come in and they will put me in one a rental (big snow etc.) The big service rep from mazda for this area took my van and it did it for him. At first they were going to take it to the test center in chicago but after talking to him later he said they would not need to since they know what it is. However they have no time frame for me other than it will not be a long term such as a year, however pin pointing down in months could not be done, especially due to the holidays(fair enough, I am not a scrooge). I did however express to him what I pay per month for the vehicle and how a rentoal for that long for a vehicle I still have to pay for will not do. He said it would not hurt for me to take mine back. I am now on a mission for them to pony up for the extended if this takes more than 2 months as I am sure this will become a tranny issue. Again, I am hoping thay they are not blowing smoke cause I might be small, but I have a very big mouth. I am very happy my car dealer thru all of this and with all that my poor car dealer has done and the grief I have most certainly put them thru. They have been good to me so far. They have a big interest in this too as they would be stuck with these on the lots if they cant sell them due to mazda's faults. Lets all just hope for the best.
#7097 of 8223 bsvoller
Dec 05, 2003 (5:17 pm)
Yep I know about Java control code... Just making a dumb joke..(testing).. Use to mess with it and Basic on large automatic gas cutters for 4" steel plates used in heavy armor... Perfer Relational (Oracle PL/SQL) databases web based of course...
Built my own PC in 1976 with a 8008 processor, it had 256 bytes of memory used finger bone Octal code... Computers are my business, got mixed up with automotive testing with the Govt...
If you ever owned a new Ford you would understand my comparsion to Ford and how they handle warranties. Ford sells cheap cars because of worthless warranties. Very surprised that a Japanese company crawfished on a warranty issue. Sounds like Ford has taken over management of Mazda (1/3+X = control). Hope I am wrong....
Test and Verify (Is the tranny oil clean? yes or no)
Still Love my PeeVee. It runs and shifts perfectly...
#7098 of 8223 The dealer makes a big difference
Dec 05, 2003 (5:40 pm)
If they do a Kabuki dance with you on the transmission issue the frustration is multiplied twofold.
Unfortunately you only get to know who the "good" dealers are only if you have a problem. They are all great if everything is 100%.
Dec 05, 2003 (10:48 pm)
Had some bad Ford experiences? Sorry to hear that. Hope you have better luck with the peevee
Dec 06, 2003 (7:16 am)
Oh yeah, had a new '77 Merc engine slowly seize up and Ford said they couldn't find anything wrong... It burned out three starters and five batteries.. Sold it cheap to a guy who owned a garage who fixed it... Ford hasn't changed from what friends tell me. Poor guy down the street has a flushed out Lincoln and it is driving him nuts. Ford is a curse word....
My MPV is a good car, runs perfectly... If the tranny goes then I will have my trusted shop put a rebuilt in. The shop honors their warranties...
Even Lexus cars are having problems.. I think technology is out running humans ability to build it....
I wondered why my Mazda dealer went out of business...
I think my next car will be a street legal gas Yamaha golf cart (100 mpg). We have golf cart parades here to show off the custom jobs...(I wonder if a Chev small block V8 would fit with 4 in the floor?)
All you need for groceries and going to the rec center...
#7101 of 8223 At least my TCS works
Dec 06, 2003 (8:24 am)
My 2004 is not too bad in the snow, I'm happy to say.