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Toyota Sienna Prices Paid and Buying Experience

8473 messages,  Last post on Jul 24, 2008 at 7:53 PM

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What is this discussion about? Toyota Sienna, Car Buying, Van


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#7364 of 8473
Continuing Experience by msindallas
Jun 11, 2007 (3:29 pm)
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Car: Sienna XLE Limited 7 pass FWD with pkg #4 (HID+Adaptive Cruise)
 
Research (Edmunds, Invoice)
Car: 31,562
pkg #4: 892
Dest: 645
Rebate: (1,500)
Total: 31,599
Add 6.25% ST: 33,574
Reg+Profit+rounding: Offer $34,000 (OTD)
 
Dealer:
Car: 30,499
pkg #4 892
Dest: 700
Advertisement: 991
Holdback: 709
Dealer charge: 350
Preparation: 150
Rebate: (1500)
Total: 32,791
Add 6.25% ST: 34,840
Dealer OTD quote: $35,200 (Car to be ordered, available in 3-6 weeks)
 
So we are $1,200 apart on the OTD price. Only the cost for pkg #4 matches that of the Edmunds' Invoice. What do you ladies and gentlemen think? Regards, - MS.
#7365 of 8473
Re: Continuing Experience [msindallas] by ateixeira
Jun 12, 2007 (9:14 am)
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Replying to: msindallas (Jun 11, 2007 3:29 pm)

Holdback is a credit, not a charge. The dealer gets money back from Toyota. They don't pay it.
 
So that 2nd half doesn't make sense to me.
#7366 of 8473
Re: Continuing Experience [ateixeira] by msindallas
Jun 12, 2007 (11:34 am)
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Replying to: ateixeira (Jun 12, 2007 9:14 am)

Holdback is a credit, not a charge. The dealer gets money back from Toyota. They don't pay it.
 
So that 2nd half doesn't make sense to me.

 
It doesnt make sense to me, either. I was trying to tell him that Toyota sends you the holdback, why are you charging me for that? His answer: "Where do you think Toyota gets the money to pay me"? After some more exchange - this is where he stands - "$35.2K OTD, no questions, no breakdowns". Where I stand - "My pricing is around $33.6K, I am willing to give you $34K OTD, slice the pie any way you want".
 
LoL. The salesman had a few choice words to tell about Edmunds, too. But now I am without the van and he is without the money. Question: Can I talk to Fitzmall or some similar place, and have them ship the car to my door, so I can drive down to the County clerks office and pay for the TTL myself? I am certainly able to get the license plates and put them on the car by myself. Just not sure what is involved in applying for the Texas title.
#7367 of 8473
Re: Continuing Experience [msindallas] by ateixeira
Jun 12, 2007 (12:52 pm)
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Replying to: msindallas (Jun 12, 2007 11:34 am)

That's probably not worth it. I'm sure it would cost an extra $500 to ship it, plus insurance. And you'd never get to test drive the actual car you are buying (important, IMO).
 
How many Toyota dealers are nearby? There's gotta be more than one.
#7368 of 8473
Re: Continuing Experience [ateixeira] by msindallas
Jun 12, 2007 (1:15 pm)
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Replying to: ateixeira (Jun 12, 2007 12:52 pm)

Oh, there are a bunch of dealers around. I sent the request for quote to 4 of them. This was one of them. The second dealer wants MSRP - $1500 rebate + TTL. I wrote back to him, asking him to recalculate the price as Invoice + AdvtFees + Dest - $1500 + Dealer Profit + TTL - no response from him. No responses yet from the other 2 (in 2 days). Do you think I should pick up the phone and call them all one by one? There are about 7 or 8 dealers in town. Regards, - MS.
#7369 of 8473
Re: Continuing Experience [msindallas] by axel2
Jun 12, 2007 (2:43 pm)
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Replying to: msindallas (Jun 12, 2007 11:34 am)

msindallas
 
In my opinion, your dealer is trying to inflate the invoice price to "hide" the amount of his profit. The holdback is based, I believe, off of MSRP, so if you negotiate off of his invoice, you potentially are doubling his profit....
 
I posted my details back in early, mid May. I just bought an XLE with pckg #5 in Central Ohio.
 
I had two dealers "show" me the invoice details which included the holdback and the floor plan financing as dealer "cost" items. Not without coincidence, these two amounts made up the difference between their invoice number and what both KBB and Edmunds were showing. No one could give me any reasonable explanation for why Edmunds/KBB were wrong (because they couldn't).
 
In spite of what some people post, at some point you will probably have to ask yourself how much do I want this? However, never show the salesman that you can't live without this or you are dead...
 
My initial bottom line number was edmunds invoice, but ended up settling for $500 over. I had quotes from 5 dealer's and they all eventually came down to $500 over (most started with $500 over "their invoice") but none would come down lower, even after multiple trips- so I figured I had reached the bottom of my range and was happy with that price. I also had a trade to deal with, so that factored into my decision, although I negotiated the sales price separately.
 
In the end, I reached a point where no one wanted to do the deal I wanted (because of trade- in value). I kept at them and let them know that I was going on vacation and thus was looking to close the deal that week, otherwise my interest was going to wane (as we wanted to drive it on the trip) if we didn't get it done before hand. That sparked some activity and it got done...
 
Don't be afraid to haggle/argue in a respectful manner. It's your money and only you know what will work for you. Believe me, they won't sell you a car that they aren't making money on - it's just like Vegas (that place wasn't built on winners...)
 
Good Luck!
#7370 of 8473
Re: Continuing Experience [axel2] by msindallas
Jun 12, 2007 (4:12 pm)
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Replying to: axel2 (Jun 12, 2007 2:43 pm)

Did you go to those dealers in person, or communicate via e-mail/phone? What I hate about this car-shopping is the deceit and price inflation. If they just told me - Here is my price, and I want $500 profit, adjust for rebate and add TTL, I'd have agreed. But no, they want to play number games, try to make $5-7K for a single car, and selling stuff at exorbitant prices like
 
(1) Window Tint, Cargo Net, Mud Guards
(2) Carpet Mat Set, Carpet Floor Mats, Door Sill Protectors, Vehicle Shield Package
(3) Lusterizing Sealant, Sound Shield, Sealant Cleaner, Rental Car Assistance (How is this factory installed?? )
 
No wonder most people consider car shopping a pain. I am glad you got the exact car you wanted. Have to go back read your post. I was more active in the Crossover forums, but after reading everybody else's posts, thought a minivan would suit my needs better.
 
Update: I called up Fitzmall to order a Sienna and have it shipped to me. (Yeah, I know, its way better to test drive the car I actually buy). The salesman was nice. We talked about ordering a car, because I want the XLE Limited with HID+Cruise (pkg #4) and no extra package. He calls back to say I need to order DVD ent system (in some other pkg) if I want HID. [sigh] They have at least 5 vans in the Dallas area with that HID and without the DVD but with all or most of the garbage I listed above.
#7371 of 8473
Re: Continuing Experience [axel2] by tx_ice
Jun 12, 2007 (4:45 pm)
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Replying to: axel2 (Jun 12, 2007 2:43 pm)

Holdback is 2% of MSRP and Wholesale Reserve (i.e., floorplan financing) is 1% of MSRP.
 
There is nice spreadsheet at www.carbuyingtips.com that should help identify target pricing.
 
Good luck!
#7372 of 8473
Re: Continuing Experience [msindallas] by axel2
Jun 13, 2007 (6:19 am)
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Replying to: msindallas (Jun 12, 2007 4:12 pm)

As with most posters here, I started the process by e-mailing. I also took the time to investigate websites to see what the inventory levels were for what I was looking for - in my case not very good due to color/pckg combination (although I wonder how accurate these really are).
 
We then went to a particular dealership and test drove the van to make sure it was what we (my wife) wanted. In this case, we initially went to Toyota to rule it out, but wife liked it much better than Honda.
 
Most of the negotiation for the purchase price was done via e-mail or over the phone. In my experience, the salesmen weren't necessarily very responsive to e-mail negotiations, they much preferred to talk live time.
 
Without throwing all car salesmen under the bus, I agree with your assessment, it was a painful process for us, and we felt like we were babies (albeit well informed)in a pool full of sharks. I had a much better experience last year when I bought my Acura. Didn't even meet the salesman until we went to sign the paperwork. That dealership clearly gets that the dynamics have changed.
 
With so much information available to buyers, including sites like this, dealers do have to work much harder to sell more cars than in the past since they typically don't make nearly as much as they used to on a per/car basis. That's good for us, but it also means they are under pressure to juice the profit wherever they can and they do try. I've heard the F&I office is where much of the profit on a new car can come from... The finance guy sure tried with us.
 
I agree, Toyota's option/model line is confusing and typically more expensive than Honda (at least on the higher-end models). But I suppose that is done on purpose to build in more profit.
 
Some of what you list, I think comes on the higher end models. I haven't seen any XLE or higher without window tint, for example. Carpet mats are an "option" although it appears most posters are getting their dealers to throw it in. The rest is clearly extra profit.
 
My response to those items is "I'm only willing to pay $X for this car". "If you don't want to sell it to me, I'll find someone who will." Believe me, if you have more than one dealer in town, they will fall all over themselves to steal the deal.
 
We had one dealer actually call another dealer to find out the deal we had going with him. The other guy gave him an inflated price. The first dealer e-mails me and says he is "rescinding his prior offer" because he found out that I was working off a higher price with the other dealer. Meanwhile, dealer B calls my cell phone and says he "convinced" his used car manager to give me my final number on my trade if we can get it done that day. Unbelievable!! In the end, we went with dealer B, as we had been there in person before (never to A) AND we bought the van we originally test drove at Dealer C, but who wouldn't sell it to us for anything less than $500 over their invoice (this was the only van in town at that time with what we wanted - had 100 miles, so I figured we could live with it).
 
All told, our search process took 45 days from first contact to driving off the lot... If you have the luxury of time, you definitely have the advantage. If you are desperate and need something today, I think that probably plays into their hands.
 
For some reason I like watching "King of Cars" on A&E... We definitely felt like the dealerships we dealt with were in the same category. And then when the deal is done, they tell you that they hope you'll give them all 5's on their survey!
 
Make sure you post your final details so others can benefit.
 
Axel
#7373 of 8473
Re: new sienna [hum3] by hum3
Jun 13, 2007 (8:45 am)
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Replying to: hum3 (Jun 11, 2007 7:19 am)

The saga continues, he promised the car would be there, went in special, it was not there, I started looking elsewhere, got quotes for $150 less, told him it was not right to have us come in for nothing, he said "I don't want to lose your business" and said he would match the quote we got. SO we should be at 23,750 for LE 8 pass with option 2. If I could lower quotes that would be great, but the dealers don't seem to want to put too much in writing.
 
But it ain't over until... so we'll see if he's got it today.

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