Last post on Oct 27, 2006 at 8:04 PM
You are in the Mazda MPV
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Mazda MPV, Van
#4431 of 4469 I may have a lemon -- and Mazda customer service sucks
Aug 09, 2006 (6:32 am)
I could really use some advice...I have a 2003 MPV ES that I brought new in 2004. Since that time, We have had at least 10 problems with the car, starting with our check engine light that went on a week after we brought it. Other highlights: Two months later, our antifreeze leaked and our radiator broke down and needed to be replaced. Then we've experienced the following: Loud tapping engine noise (required 4 trips to servie dept. to finally fix), leaky roof (service identified as dry rot in sunroof lining and replaced), sensor module that needed to be replaced as well as PVC hose (these two were recalls), CD player stopped working (took to repair this week and they returned the car with one speaker OUT!).
The latest? Brakes are making a clunking sound when we use them. We were told the brake pads need to be replaced and they are not covered by warranty!
Enough already! We've taken the car in at least every two months since we've owned it, we NEVER get a loaner (we have to drive back to our house with the tech and he drives it back to service). Then I called Mazda North America's 800 number and THAT was the most frustrating phone call!
Service dept. had told me to get in touch with district manger via 800 number to discuss having the brakes fixed at Mazda's cost. Well, according to customer service line, the district manager (who they would not identify by name or give me contact info) is on vacation and apparently there's no one else who can help! They sent my message to a dealer rep but (and I quote) "I can't guarantee someone will return your call." I can't believe it!
Argh!!! What can I do?!? Thanks for reading.