Last post on Oct 23, 2006 at 1:11 AM
You are in the Chrysler/Plymouth Voyager, Dodge Caravan
What is this discussion about?
Dodge Caravan, Dodge Grand Caravan, Chrysler Voyager, Plymouth Voyager, Chrysler Town and Country, Van
#1737 of 4276 Chyrsler - We are Moving On!
Apr 04, 2003 (9:06 am)
We own a 96 Dodge Grand Caravan and after having been stranded with our 3 children a number of times along with the number of times it has been in the shop for repair - I can only say "never again". My husband has worked with Chrysler directly on a number of occasions on paying for the work to be done but in the case of our 3rd transmission replacement at 96,000 miles, Chrysler told him "it is now time for you to pay". BAD RESPONSE CHRYSLER! We have paid dearly in terms of time! Unfortunately the dealer would not help us out either in terms of part of the repair or working with us in terms of trading the broken van in for a new one. Chrysler nor the dealer would stand by their vehicle. Sadly to say, the dealer offered us only $1,500 for the vehicle. After paying $2,500 to get the transmission re-built, all of the dealerships we have tried to unload the vehicle on would only give us $3,000 - sad to see when you look at the resale value of Honda's and Toyota's! Anyway, the warranty on the re-built transmission bought us enough time for the arrival of the 2004 Toyota Sienna.
#1738 of 4276 Tranmission fluid leak problem.
Apr 04, 2003 (4:36 pm)
I'm still planning to solve that problem for my DC this weekend. And will use RTV sealant this time. Now, should I apply the sealant on the surface first, then gasket on top of it or gasket on the suface first, then apply sealant on the gasket? Thanks!
Apr 05, 2003 (6:49 am)
I don't blame you for moving on. After all, no one can be expected to throw good money after bad. Fortunately for those of us who like the vehicle, your reliability record is not typical of the brand. Every manufacturer has problem vehicles, it's an inevitable result of mass production. Our human reaction is to expect more perfection for more money, but the facts are, even the Mercedes, BMWs and Porches of the world have problems. Try as they might, no manufacturer has a zero defect record. The real test of any manufacturer's integrity is whether or not they stand behind their warranty. When we accept a warranty on any item of purchase, it is essentially a contract defining certain rights and obligations. In my experience (and it appears yours as well), DC has always fulfilled its warranty obligations and frequently goes above and beyond. While I understand your frustration (I'm sure I would feel the same in your shoes), it appears from the information you supplied that your vehicle is over six years old with 96,000 miles. This is way beyond the warranty DC issued and you accepted when you bought the vehicle. If they have already replaced two transmissions, it sounds as though they may have made some accommodation to you on the second one. When does a manufacturer's warranty obligation ever end? Most reputable firms bend over backwards to service gray areas when claims occur at or just past the expiration limits. But at some point, every manufacturer just has to say, "No." Again, I don't disagree with your expectations for greater service life but, in all fairness, it appears DC did everything they said they would do.
#1740 of 4276 Lots of Van Problems
Apr 05, 2003 (4:14 pm)
I have had the 1996 Voyager and then the 2001 Voyager. That's it. I'm done.
Now, at 42,000 miles, I'm giving up and buying a Sienna. Chrysler has let me down.
Here are some of the problems I have with my 2001:
- Car pops into neutral every 4-6 weeks. I was driving 65 mph and my car dropped into neutral. A few weeks ago, my daughter was in the back seat. I started to cross a busy highway and the car popped into neutral. I almost got rear-ended!!! That's it. It is too dangerous. The dealer has told me for the past 10,000 miles that they can't fix it because they can't reproduce it. So I guess they just expect me to continue driving until I crash!
- The power door locks don't work anymore.
- The sliding door doesn't slide open during the winter months.
- Interior lights go on/off without being turned on/off.
- Car doesn't start at times. Takes 10 to 15 minutes of waiting.
In all of the cases above, Chrysler told me they can't fix the problem because it doesn't happen in front of them. The service manager was right next to me when the power door lock didn't work. He saw it and agreed!
Had the many problems with our 96 Voyager as well.
I stopped into at least 10 dealerships. Decided to try Sienna.
#1741 of 4276 power window issues
Apr 05, 2003 (8:13 pm)
My mother has owned a number of vans, all of them chrysler, since they were first introduced as a model. He most recent, a 1996 dodge grand caravan has had a number of infuriating problems, but it has been a good relieable car for most of its life. Our latest problem has been a driver side power window issue. It works some of the time and is obviously a loose connection, but we are having a terrible time finding an honest dealer (this seems to be the plague of the chrysler corporation) our latest quote was for over 700 dollars to fix this problem. If anyone knows of a dealership in the new england area, particuarly in connecticut or new york city with a good reputation, please let me know. thank you
Apr 06, 2003 (5:00 am)
That school is not hosted by Chrysler but by the CT/NY small business administration
I have had good luck with almost all the dealers here in Indy after I go out of my way to establish a relationship with one person.
Apr 06, 2003 (8:23 am)
I have been lucky I guess to have received great service over the past twelve years on my two Caravans from my dealer. I've gone to the same service adjuster the whole time and they have often gone above and beyond what is required in order to satisfy me. In fact, this dealer is the main reason I would consider getting another DC van when the lease expires on my '99 GCS next spring.
#1745 of 4276 How to reply PCV valve?
Apr 06, 2003 (10:13 pm)
I tried to replace the PCV valve for my 98 Caravan sport (3.3L version) today, however, I got problem taken the old one out. Does anybody else got the experience and know the solution for this?
#1746 of 4276 bakelly11 - Transmission Problem
Apr 07, 2003 (11:00 am)
I also have a 2001 DGC and I have found the shifter detents to be problematic. I have found that most of the time the shifter will hang up between detents rather than dropping into the detent as it is supposed to do. This could be what is causing your transmission problem. If the shifter hangs up between neutral and drive it is possible for it to slide into neutral while the vehicle is moving. I have not actually had my van do this but I am careful to make sure that the shifter is fully engaged when I change gears.