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You are in the Chrysler Town & Country/Dodge Grand Caravan
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Chrysler Town and Country, Van
May 13, 1999 (10:21 am)
Our 1999 Town & Country Limited All Wheel Drive Minivan is a red LEMON.
Owned for 114 days, it was towed on a flat bed truck to the dealer in the first 17 hours of ownership and then again less than 24 hours later. After 35 days of owning the vehicle, we requested a new vehicle from the dealer. (See below for the repair list of why we requested a new car!)
In the 114 days of ownership, the car has been available for us to drive it 30 days (26% availability); has been at the dealers' for repair 36 days(31.6%); has spent 13 days (11.4% of the time) at the dealer, alignment and tire specialists, body shops, test driven, etc. to understand and resolve why the vehicle shakes itself of of the road at all speeds and has the other serious problems listed below. The remaining 35 days (30.7% of the time) the car has not been driven because we were traveling by plane on business or fearful of taking it to the mountains on weekends. Thus, 43% of the time we've owned this car, we've spent having it or trying to have it repaired.
Worse yet, we purchased an identical 1999 AWD Town & Country Limited six (6) weeks prior to purchasing this car. Like our other 5 Chrysler automobiles before it (two (2) of which were AWD vehicles), our first 1999 AWD Town & Country vehicle appears to be fine. We thought we would get the same quality in the our second AWD Limited, but not so. After being loyal Chrysler purchasers for the last ten years, Chrysler's failure to give us a new vehicle, when they've been unable to make this car operate like its advertisements say and like the other 1999 AWD Limited that we own, raises serious questions about Chrysler "top end" products, the company's valuing of customers, and their willingness to stand behind their products, when they are so clearly inferior in performance to any car we've ever owned.
Since 17 hours after taking delivery on our second 1999 AWD Town & Country Limited, we've had the following problems and service history: (1) malfunctions in the driver's memory seat, which jammed us against the ceiling, windshield, dash and steering wheel or alternatively threw us into a reclining position in the back seat; (2) continual severe vibration throughout the car and a continued severe "pulling to the right", even though the alignment was originally virtually "right on" the manufacturer's specifications; (3) replacement of the rear differential, drive shaft, and power take off unit (within the first 32 days)to try to resolve the vibration and drone in the vehicle; (4) repositioning of the exhaust to try to correct the continued vibration and noise problems; (5) dealer's inability to resolve a variable intensity harmonic tone which comes from the rear of the car at speeds of 15 mph to 38+mph and which appears to be related to the general vibration throughout the car; (6) testing, without success, five (5) different sets of tires and/or wheels on the vehicle to remove the vibration and pulling; (7)inability to resolve (and denial by Chrysler that it exists ... because the on-board computer shows "nothing") an engine power degradation, which occurs after driving the car at sustained high speed driving for more than 2+ hours in cold weather.
After two different dealers said there is "no reduction in the vibration" when different tires and wheels are placed on the car, Chrysler's Zone Representative now gives the car for the FOURTH TIME a "clean bill of health." This is after the alignment specifications (which were nearly perfect at the time of purchase) have been modified in 13 of 15 specifications. We were told a week ago by an alignment specialist, that the car was aligned nearly perfectly from the factory, and that we should not have any adjustments made to the alignment by the dealer, that the "problem pulling to the right" and vibration were being cause by "drive unit pull", not by alignment. In March the dealer's service representative also confirmed the pulling to the right was being caused by "torque pull," another name for "drive unit pull," and that if a car has "torque pull" it is very difficult, usually impossible to fix. The dealer told us that he wants us to drive the car, but that in honesty, the vibration is still in the car, and that the car will ONLY go straight, if on a completely flat road (i.e., no crown, otherwise the car will pull itself off the road).
If anyone has experience with these particular problems in 1999 AWD Chrysler Town & Country Limited Minivans, we would appreciate hearing from you. This process has been extremely time consuming and costly. We've now exceeded the number of days necessary to take this through our state's recovery process, since Chrysler has been unwilling to resolve this.
May 13, 1999 (3:59 pm)
>This process has been extremely time
>consuming and costly
Get a lawyer involved (if you haven't already).
Take a look at http://www.allpar.com/trouble.html
there may be some advise that helps...
>we purchased an identical 1999 AWD Town
>& Country Limited six (6) weeks prior to
>purchasing this car. Like our other 5 Chrysler
>automobiles before it (two (2) of which were AWD
>vehicles), our first 1999 AWD Town & Country
>vehicle appears to be fine
2 T & C Ltd. AWDs? $$$$$$! 8)
- Grego ('99 T&C Ltd. AWD, non-lemon)
May 17, 1999 (5:16 am)
Not a direct hit (apologies) but I'm panicking near a buying decision: is it worth it to buy used an 97 LXI w/33K for 20K?
May 21, 1999 (5:25 am)
#64 of 2160 kiway
Jun 02, 1999 (1:20 pm)
I am sorry to hear that you are having so much problems with your T&C. I think "gmarquez" is right about getting lawyer involved. I hope you can get some results. I just want to say I had 99 T&C limited for a 11 months (7,000 miles) and so far so good. I am happy with my T&C. Too early to tell yet but I did get extended warrenty on it.
Jun 05, 1999 (10:26 pm)
Saw a spy shot of the '01 T&C in Popular Mechanics the other day. Doesn't look too different. Then again it was draped in a black vehicle cover.
You should definitely get some legal aid at this point. You should be protected by state lemon laws.
#66 of 2160 Dealer woes
Jun 16, 1999 (7:53 pm)
Has anyone else noticed that Chrysler is one of the few car companies who don't speak to customers?
When my so-called 5-star dealer botched some repairs on my T&C recently, I climbed the corporate ladder in Michigan and got to the Executive in charge of customer service. Left messages, notes, even letters for him and for the chairman.
Guess what? The head of customer service does NOT speak to customers! No wonder Chrysler was acquired by a far better customer oriented company like Daimler. Pathetic management that is NOT IN TOUCH with its customer.
On top of that, I own two other German vehicles where customer service is tops, and they talk to you. From the top of the company to the bottom of the dealership - they really want to know the customer.
Chrysler should wake up and stop living in the 60's - this ain't your father's Chrysler.
Bottom line - they expect the dealer to be the ONLY contact with the customer. Pathetic, simply pathetic.
#67 of 2160 ABS problem
Jun 23, 1999 (4:14 am)
To follow up with my complaint...
It turned out to be a problem with the ABS control module, which my dealer replaced. They said they had never seen this problem before.
At least I can say I appreciate the free, equivalent loaner that my dealer gave me for the entire time my minivan was in the shop. And the professionalism in general from both the sales and service staff.
#68 of 2160 ROGER 49
Jul 01, 1999 (5:31 am)
My wife wants a Mini Van and is thinking of Chrysler. Can anybody give me a rundown on "the one" to buy?
I'm the kind of guy that likes to buy a new car every 20 years and keep them maintained well, without major problems. Also, we have a son who races Opti's, a 7.5' sailboat. How much room is in the backend, with the back door closed tightly?
Thanks for your help. If you don't mind, please post your answers here and Email them to me at rarcyberhighway.net, in case I have trouble getting back in here!
All the best,